Member Experience Concierge

Life Time, Inc.; South Carolina; On-site; USD 19,000 - 24,000; Part time

Benefits offered by this job

Fully subsidized membership

Product & service discounts

401(k) retirement plan

Training and development

Paid sick leave

Job summary

Life Time, Inc. is seeking a Membership Concierge I to deliver exceptional service to members and guests. You will be the welcoming first contact, educated about club programs, events, and policies, and you’ll build value-based relationships to increase loyalty.

In this role, you’ll handle transactions and account changes while maintaining a hospitable, fast-paced environment. A Concierge Certification is required after hire, with hourly pay and strong growth potential.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Education

HS graduate or equivalent

Job description

Life Time, Inc. is seeking a Membership Concierge I to deliver exceptional service to members and guests. You will be the welcoming first contact, educated about club programs, events, and policies, and you’ll build value-based relationships to increase loyalty.

In this role, you’ll handle transactions and account changes while maintaining a hospitable, fast-paced environment. A Concierge Certification is required after hire, with hourly pay and strong growth potential.