Member Experience Concierge

Life Time, Inc.; Bloomingdale (IL); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Subsidized membership

401(k) plan

Training & development

Paid sick leave

Job summary

Life Time, Inc. is seeking a Membership Concierge I to deliver top-tier customer service as the first point of contact for members and guests. You will help guests feel welcomed, educate them on club programs, and support them with account changes in a fast-paced, health-focused environment.

The role emphasizes hospitality, relationship-building, and delivering memorable experiences that enhance member loyalty and support healthy lifestyle goals.

Qualifications

• Minimum of 6 months service/reception experience.
• Concierge Certification to be completed upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others and provide excellent service.
• Effective communication skills and a hospitality mindset.

Responsibilities

• Act as the first point of contact for members and guests.
• Answer and route incoming calls from members and guests.
• Educate members on club programming, events, pricing and policies.
• Create exceptional experiences by building relationships with members and guests.
• Assist members with transactions and general account changes.

Skills

Customer service

Communication

Verbal communication

Multi-tasking

Stand for 4 hours

Education

HS graduate or equivalent

Job description

Life Time, Inc. is seeking a Membership Concierge I to deliver top-tier customer service as the first point of contact for members and guests. You will help guests feel welcomed, educate them on club programs, and support them with account changes in a fast-paced, health-focused environment.

The role emphasizes hospitality, relationship-building, and delivering memorable experiences that enhance member loyalty and support healthy lifestyle goals.