Member Experience Concierge

Life Time, Inc.; Fairfax (VA); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and服務

401(k) retirement savings plan with公司匹

Training and professional development

Paid sick leave where required by law

Job summary

Life Time, Inc. is seeking a Membership Concierge I to deliver high-quality customer service to members and guests as the first point of contact. You will help visitors feel welcomed, build value-based relationships, and support members in reaching their healthy lifestyle goals.

The role emphasizes hospitality, knowledge of club programming, events, pricing, and policies, with opportunities to create extraordinary guest experiences in a lively fitness community.

Qualifications

• Minimum of 6 months service/reception experience.
• Concierge Certification required upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy lifestyle.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Good verbal communication.
• Ability to stand for 4 hours.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Service/reception experience

Concierge certification

Part-time availability

Customer service

Verbal communication

Multi-tasking

Physical stamina

Healthy lifestyle

Standing for 4 hours

Education

HS diploma preferred

Job description

Life Time, Inc. is seeking a Membership Concierge I to deliver high-quality customer service to members and guests as the first point of contact. You will help visitors feel welcomed, build value-based relationships, and support members in reaching their healthy lifestyle goals.

The role emphasizes hospitality, knowledge of club programming, events, pricing, and policies, with opportunities to create extraordinary guest experiences in a lively fitness community.