Member Experience & Front Desk Specialist

ComForCare Home Care (Raleigh, NC); Sioux Falls (SD); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership for self

Advancement Opportunities

Employee Appreciation Program

Team Member Support Team

Job summary

Planet Fitness - PF Baseline Fitness in Sioux Falls seeks a Customer Service Representative to greet members and guests and deliver a superior front-desk experience. You will handle inquiries and assist with memberships and tours.

Responsibilities include checking in members, processing sign-ups and cancellations, and maintaining a clean, welcoming club environment while coordinating with leadership to resolve issues and boost satisfaction.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, delivering a great customer experience.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and forward to Club Manager/Team as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer Service

Communication

Listening

Problem Solving

Diplomacy

Job description

Planet Fitness - PF Baseline Fitness in Sioux Falls seeks a Customer Service Representative to greet members and guests and deliver a superior front-desk experience. You will handle inquiries and assist with memberships and tours.

Responsibilities include checking in members, processing sign-ups and cancellations, and maintaining a clean, welcoming club environment while coordinating with leadership to resolve issues and boost satisfaction.