Member Experience Advocate

Texas Dow Employees Credit Union; Pasadena (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Texas Dow Employees Credit Union in Pasadena, TX seeks a Relationships Associate to deliver a memorable member experience by processing transactions, opening and servicing accounts, and guiding members toward financial solutions. You will balance cash, assist with consumer loans, and cross-sell relevant products.

Join a team committed to ethical service, community engagement, and a member-centric approach. Saturday hours required in this role, with core business hours observed.

Qualifications

• 1–3 years of customer service experience preferred.
• Strong written and verbal communication.
• Ability to multitask and prioritize tasks.
• Ability to operate ten-key calculator.

Responsibilities

• Process teller transactions including deposits, withdrawals, check orders, statement printing, stop payments, wire requests, and loan payments.
• Open and maintain deposit accounts and assist with loan applications.
• Provide exceptional member service and resolve issues in a timely manner.
• Cross-sell products and educate members on digital banking solutions.

Skills

Attention to detail

Interpersonal communication

Customer service

Problem solving

Education

High School Diploma or equivalent

Job description

Texas Dow Employees Credit Union in Pasadena, TX seeks a Relationships Associate to deliver a memorable member experience by processing transactions, opening and servicing accounts, and guiding members toward financial solutions. You will balance cash, assist with consumer loans, and cross-sell relevant products.

Join a team committed to ethical service, community engagement, and a member-centric approach. Saturday hours required in this role, with core business hours observed.