Member Experience & Solutions Advisor

Texas Dow Employees Credit Union; Red Bank (SC); On-site; USD 29,000 - 36,000; Full time

Job summary

Texas Dow Employees Credit Union seeks a Member Service Representative to deliver an exceptional Member experience and enhance financial wellbeing. You will assist Members with a range of transactions, educate them on digital tools, and refer relevant products to meet their needs.

The role emphasizes cross-selling, customer service excellence, and collaboration with team members to ensure accurate processing and compliance with policies.

Qualifications

• Proven cash handling or teller experience.
• Strong communication and interpersonal skills.
• Ability to educate members on digital solutions.
• Passion for cross-selling and member referrals.
• Ability to work with numbers accurately.

Responsibilities

• Process basic and complex teller transactions in lobby and drive-up.
• Balance cash and instruments daily.
• Resolve member inquiries promptly and professionally.
• Educate members on mobile banking and digital tools.
• Refer products and services to meet member needs.
• Participate in community development and compliance training.

Skills

Attention to detail

Interpersonal communication

REAL Service

Customer service experience

Cash handling

Problem solving

Education

High School Diploma or equivalent

Tools

Ten-key calculator

Computer keyboard

Job description

Texas Dow Employees Credit Union seeks a Member Service Representative to deliver an exceptional Member experience and enhance financial wellbeing. You will assist Members with a range of transactions, educate them on digital tools, and refer relevant products to meet their needs.

The role emphasizes cross-selling, customer service excellence, and collaboration with team members to ensure accurate processing and compliance with policies.