Member Experience & Solutions Specialist

Texas Dow Employees Credit Union; Angleton (TX); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Texas Dow Employees Credit Union seeks a Relationship Associate to deliver a memorable Member experience while handling deposits, withdrawals, account openings and servicing consumer loans. You will implement the credit union's standards to create a welcoming, member-centric environment and schedule Member appointments.

The role emphasizes accurate handling of transactions, strong communication, cross-selling, and promoting digital solutions, with a focus on superior service and issue resolution.

Qualifikationen

• 1-3 years of customer service experience preferred.
• High school diploma or equivalent required.

Aufgaben

• Process teller transactions, deposits, withdrawals, and loan payments.
• Open and maintain deposit accounts and assist with loan applications.
• Provide excellent member service and resolve issues promptly.
• Cross-sell products and educate members on digital banking solutions.
• Maintain knowledge of products and services to meet member needs.

Kenntnisse

Customer service

Interpersonal communication

Attention to detail

Oral communication

Written communication

.Multi-tasking

Ausbildung

High School diploma

Tools

Ten-key calculator

Jobbeschreibung

Texas Dow Employees Credit Union seeks a Relationship Associate to deliver a memorable Member experience while handling deposits, withdrawals, account openings and servicing consumer loans. You will implement the credit union's standards to create a welcoming, member-centric environment and schedule Member appointments.

The role emphasizes accurate handling of transactions, strong communication, cross-selling, and promoting digital solutions, with a focus on superior service and issue resolution.