Member Experience & Solutions Specialist

Texas Dow Employees Credit Union; Yoakum (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Dow Employees Credit Union seeks a friendly Member Service Representative to enhance Members' financial wellbeing through day-to-day transactions and personalized service.

You will handle deposits, withdrawals, and loan payments, while guiding Members to digital banking options. The role emphasizes cross-selling, accurate processing, and courteous, solution-oriented communication with Members and colleagues.

Qualifications

• High School Diploma or equivalent required.
• Experience in cash handling, banking or customer service is preferred.
• Strong interpersonal communication and attention to detail are essential.

Responsibilities

• Assist Members with deposits, withdrawals, and basic transactions.
• Deepen relationships through cross-selling checking, savings and loans.
• Educate Members on digital solutions and refer products as appropriate.
• Troubleshoot inquiries, provide timely responses, and ensure accuracy.
• Support lobby and drive-up operations; balance instruments daily.

Skills

Cash handling

Customer service

Sales and cross-selling

Digital banking knowledge

Problem resolution

Communication skills

Attention to detail

Teamwork

Education

High School Diploma

Tools

Ten-key calculator

Job description

Texas Dow Employees Credit Union seeks a friendly Member Service Representative to enhance Members' financial wellbeing through day-to-day transactions and personalized service.

You will handle deposits, withdrawals, and loan payments, while guiding Members to digital banking options. The role emphasizes cross-selling, accurate processing, and courteous, solution-oriented communication with Members and colleagues.