MedTech Recall Coordinator - Remote Customer Support

IQVIA Inc; United States; Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA is hiring a Recall Communications Coordinator to contact potentially affected medical facilities and provide upgrades, troubleshooting, and proper documentation during voluntary product recalls. The role requires following scripts, maintaining confidentiality, and documenting customer interactions in the system.

The position supports remote work with equipment provided and requires the ability to work across time zones.

Qualifications

• Education: High School Diploma/GED/AA preferred
• Customer service experience preferred
• Polite, professional phone demeanor required
• Attention to detail and documentation mindset required
• Healthcare experience preferred
• Recall experience preferred
• Strong technical software skills required
• Ability to work remotely from a home office; equipment provided
• Ability to work across all time zones during business hours if needed

Responsibilities

• Conduct outbound calls to notify potentially affected facilities
• Maintain confidentiality and a high level of professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

Skills

Phone etiquette

Attention to detail

Strong software skills

Healthcare experience

Education

High School Diploma/GED/AA

Tools

Microsoft Office

CRM software

Job description

IQVIA is hiring a Recall Communications Coordinator to contact potentially affected medical facilities and provide upgrades, troubleshooting, and proper documentation during voluntary product recalls. The role requires following scripts, maintaining confidentiality, and documenting customer interactions in the system.

The position supports remote work with equipment provided and requires the ability to work across time zones.