Remote MedTech Recall Coordinator – Customer Outreach

IQVIA Inc; Houston (TX); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA Inc is seeking a Recall Coordinator to contact potentially affected medical device customers, provide upgrades, troubleshoot issues, and document interactions according to scripts.

This remote role requires professional phone demeanor, high attention to detail, and ability to work across time zones. Healthcare and recall experience are preferred; equipment is provided for home-office work. Full or part-time schedules may apply.

Qualifications

• Education: Preferred but not required – High School Diploma/GED/AA
• Customer service or other related experience preferred
• Polite, professional phone demeanor required
• Attention to detail and a quality mindset for documentation required
• Ability to follow direction
• Previous healthcare experience preferred
• Prior recall experience preferred
• Strong technical software skills required
• Ability to work remotely from a home office required; equipment is provided
• Ability to work across all time zones business hours if needed required

Responsibilities

• Conduct outbound calls to notify potentially affected facilities
• Maintain appropriate level of confidentiality and a high level of professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

Skills

Customer service

Phone etiquette

Attention to detail

Data entry

Documentation

Remote work

Timezone coordination

Healthcare experience

Recall experience

Tech software skills

Education

High School Diploma

Tools

CRM software

Job description

IQVIA Inc is seeking a Recall Coordinator to contact potentially affected medical device customers, provide upgrades, troubleshoot issues, and document interactions according to scripts.

This remote role requires professional phone demeanor, high attention to detail, and ability to work across time zones. Healthcare and recall experience are preferred; equipment is provided for home-office work. Full or part-time schedules may apply.