Medical Office Front Desk & Scheduling Coordinator

Beth Israel Lahey Health; Woburn (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health in Massachusetts (Woburn) is seeking a friendly, detail-oriented front desk/clerical team member for BILH Specialty Care. You will be the first point of contact for patients and staff, delivering courteous service and accurate information.

Key duties include handling phone calls, patient registration, scheduling, co-pay collection and billing, and appointment confirmations to ensure patients receive the right care at the right time.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in high-volume customer service role.
• Strong customer service, computer skills, and communication abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle phone interactions with patients and staff.
• Register patients and schedule appointments.
• Collect co-pays and assist billing processes.
• Confirm appointments and communicate clearly with patients.

Skills

Customer service

PC skills

Verbal communication

Written communication

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health in Massachusetts (Woburn) is seeking a friendly, detail-oriented front desk/clerical team member for BILH Specialty Care. You will be the first point of contact for patients and staff, delivering courteous service and accurate information.

Key duties include handling phone calls, patient registration, scheduling, co-pay collection and billing, and appointment confirmations to ensure patients receive the right care at the right time.