Patient Services Coordinator (Front Desk & Scheduling)

Beth Israel Lahey Health; Woburn (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health (BILH) Primary Care is seeking a frontline clerical specialist to provide exceptional patient service and support the patient journey from registration to scheduling. This role influences the overall patient experience by ensuring correct care is offered at the right time, handling calls, registrations, billing tasks, and appointment confirmations.

Requirements include a High School Diploma or GED and at least 1 year of experience in a high-volume customer service

Qualifications

• Strong customer service skills.
• Effective written and verbal communication abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle phone interactions with patients and staff.
• Register patients and schedule appointments.
• Collect co-pays and process billing tasks.
• Make appointment confirmation calls and remind patients.

Skills

Customer service

PC skills

Written & verbal communication

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health (BILH) Primary Care is seeking a frontline clerical specialist to provide exceptional patient service and support the patient journey from registration to scheduling. This role influences the overall patient experience by ensuring correct care is offered at the right time, handling calls, registrations, billing tasks, and appointment confirmations.

Requirements include a High School Diploma or GED and at least 1 year of experience in a high-volume customer service