Patient Access & Scheduling Specialist

Beth Israel Lahey Health; Billerica (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health in Massachusetts is seeking a friendly front desk clerk to greet patients, register them, and coordinate scheduling in a high-volume primary care setting.

You will handle phone calls, process co-pays, perform billing tasks, and confirm appointments, ensuring patients receive the right care at the right time.

This role emphasizes customer service, strong PC skills, effective communication, and multitasking to support a positive patient experience.

Qualifications

• Education - High School Degree or GED.
• Experience: A minimum of 1 year of experience in a high-volume customer service-related position.
• Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Responsibilities

• Greet patients and perform front desk tasks, serving as first impression.
• Handle phone calls, patient registration, scheduling, co-pay collection, and billing.
• Confirm appointments and ensure patients receive the right care at the right time.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Beth Israel Lahey Health in Massachusetts is seeking a friendly front desk clerk to greet patients, register them, and coordinate scheduling in a high-volume primary care setting.

You will handle phone calls, process co-pays, perform billing tasks, and confirm appointments, ensuring patients receive the right care at the right time.

This role emphasizes customer service, strong PC skills, effective communication, and multitasking to support a positive patient experience.