Patient Care & Scheduling Specialist

Beth Israel Lahey Health; Woburn (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health in Massachusetts is seeking a front desk/clerical team member for BILH Primary Care. As the first contact, you will deliver high-quality customer service, manage phone calls, registrations, scheduling, and billing, and help patients receive the right care at the right time.

This role emphasizes accuracy, empathy, and teamwork within a busy, patient-centered environment, with opportunities to grow in a supportive health system.

Qualifications

• Education: High School Degree or GED.
• Experience: A minimum of 1 year of experience in a high-volume customer service-related position.
• Skills: Strong customer service, strong PC skills, effective written and verbal communication, ability to multitask.

Responsibilities

• Handle phone interactions, registration, scheduling, and appointment confirmations.
• Assist with co-pay collection and billing tasks to support patient care.

Skills

Customer service

PC skills

Communication skills

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health in Massachusetts is seeking a front desk/clerical team member for BILH Primary Care. As the first contact, you will deliver high-quality customer service, manage phone calls, registrations, scheduling, and billing, and help patients receive the right care at the right time.

This role emphasizes accuracy, empathy, and teamwork within a busy, patient-centered environment, with opportunities to grow in a supportive health system.