Patient Care Front Desk & Scheduling Coordinator

Beth Israel Lahey Health; Medford (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health in Medford, MA is seeking a frontline clerical team member for BILH Primary Care to help create a positive patient experience by delivering excellent service. You will perform phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmations to ensure patients receive the right care at the right time.

The role emphasizes strong communication, multitasking, and PC skills in a busy health care environment, contributing to a smooth

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of experience in a high-volume customer service position.
• Strong customer service, PC skills, written and verbal communication, and multitasking abilities.

Responsibilities

• Phone interactions with patients and staff.
• Registration and scheduling tasks.
• Co-pay collection and billing processes.
• Appointment confirmation calls and patient follow-up.

Skills

Customer service

PC skills

Verbal communication

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health in Medford, MA is seeking a frontline clerical team member for BILH Primary Care to help create a positive patient experience by delivering excellent service. You will perform phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmations to ensure patients receive the right care at the right time.

The role emphasizes strong communication, multitasking, and PC skills in a busy health care environment, contributing to a smooth