Front Desk Medical Secretary – Patient Care & Scheduling

Beth Israel Lahey Health; Winchester (MA); On-site; USD 28,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health Primary Care, Inc. is seeking a frontline clerical team member in Massachusetts. The role focuses on delivering exceptional patient service, front desk tasks, and accurate data handling to ensure timely care.

The position supports busy patient flow and requires strong communication and multitasking abilities. As a key first impression for patients and staff, you will perform phone interactions, registration, scheduling and co-pay/billing tasks, contributing to a positive

Qualifications

• Minimum 1 year of experience in a high-volume customer service-related position.
• Proficient in basic computer skills and office software.
• Strong written and verbal communication abilities.

Responsibilities

• Handle phone interactions with patients and staff.
• Assist with patient registration and scheduling.
• Process co-pay collection and billing tasks.
• Make appointment confirmation calls to patients.
• Provide a positive, informative patient experience.

Skills

Customer service

PC skills

Written & verbal comms

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health Primary Care, Inc. is seeking a frontline clerical team member in Massachusetts. The role focuses on delivering exceptional patient service, front desk tasks, and accurate data handling to ensure timely care.

The position supports busy patient flow and requires strong communication and multitasking abilities. As a key first impression for patients and staff, you will perform phone interactions, registration, scheduling and co-pay/billing tasks, contributing to a positive