Healthcare Front Desk & Scheduling Coordinator

Beth Israel Lahey Health Primary Care, Inc.; Woburn (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health Primary Care, Inc. in Massachusetts is seeking a frontline customer service representative to greet patients, manage phone calls, registrations, scheduling and billing tasks. This role sets the tone for a positive patient experience and supports busy office operations.

The position emphasizes accurate communication, multitasking, and a patient-centered approach to ensure patients receive the right care at the right time in a timely manner.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in a high-volume customer service role.
• Strong written and verbal communication skills.

Responsibilities

• Handle phone interactions with patients and staff.
• Register patients and schedule appointments.
• Collect co-pays and assist billing processes.
• Confirm appointments and ensure patient flow is smooth.

Skills

Customer service

PC skills

Written and verbal communication

Multitasking

Education

High School Diploma or GED

Tools

MS Office

Job description

Beth Israel Lahey Health Primary Care, Inc. in Massachusetts is seeking a frontline customer service representative to greet patients, manage phone calls, registrations, scheduling and billing tasks. This role sets the tone for a positive patient experience and supports busy office operations.

The position emphasizes accurate communication, multitasking, and a patient-centered approach to ensure patients receive the right care at the right time in a timely manner.