Patient Care Concierge & Medical Office Scheduler

Beth Israel Lahey Health; Beverly (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health (BILH) in Beverly seeks a friendly frontline representative for our Primary Care office. You will be the first impression, delivering excellent service to patients and staff in a high-volume setting.

The role involves phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmations, all aimed at ensuring patients receive the right care at the right time.

Qualifications

• Education: High School Degree or GED.
• Experience: minimum 1 year in a high-volume customer service role.
• Skills: strong customer service, solid PC skills, effective communication, multitasking.

Responsibilities

• Handle phone interactions and patient inquiries.
• Perform registration and scheduling tasks.
• Collect co-pays and assist with billing.
• Make appointment confirmation calls and ensure accurate scheduling.
• Represent the office to create a positive patient experience.

Skills

Customer service

PC skills

Written and verbal communication

Multitask

Education

High School Degree or GED

Job description

Beth Israel Lahey Health (BILH) in Beverly seeks a friendly frontline representative for our Primary Care office. You will be the first impression, delivering excellent service to patients and staff in a high-volume setting.

The role involves phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmations, all aimed at ensuring patients receive the right care at the right time.