Medical Office Front Desk & Patient Experience Specialist

Hackensack Meridian Health Inc.; Paramus, Northern (NJ, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform a range of secretarial and administrative duties for the ambulatory care setting. The role focuses on front desk functions, patient check-in/check-out, scheduling, and post-visit support to ensure optimal patient experience.

Requirements include a high school diploma or GED, 1+ year customer service experience, strong communication skills, and proficiency with Microsoft Office/Google Suite.

Qualifications

• High School diploma, GED, or equivalent.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Responsibilities

• Provide front desk support and perform check-in/check-out processes.
• Schedule appointments and handle patient registrations.
• Support office operations to ensure high-quality patient experience.

Skills

Customer service

Multitasking

Time management

Communication skills

Computer skills

Education

Associates Degree

EMR/EHR experience

Tools

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to perform a range of secretarial and administrative duties for the ambulatory care setting. The role focuses on front desk functions, patient check-in/check-out, scheduling, and post-visit support to ensure optimal patient experience.

Requirements include a high school diploma or GED, 1+ year customer service experience, strong communication skills, and proficiency with Microsoft Office/Google Suite.