Patient Concierge & Medical Office Front Desk

Hackensack Meridian Health; Hackensack (NJ); Presencial; USD 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Dental benefits

Vision benefits

Paid leave

Tuition reimbursement

Retirement benefits

Descripción de la vacante

Hackensack Meridian Health is seeking a Medical Office Specialist to perform a variety of secretarial and administrative duties for the outpatient medical office. The role supports the team and ensures patients receive the best care, satisfaction and experience during the check-in, scheduling, registration and check-out.

The position requires a High School diploma or GED, 1+ year of customer service, proficient computer skills, and willingness to travel to different locations.

Formación

• High School diploma, GED, or equivalent.
• 1+ year experience in public/customer service.
• Proficient in MS Office and/or Google Suite.
• Willingness to travel to multiple locations.
• Excellent written and verbal communication skills.

Responsabilidades

• Promotes patient satisfaction through friendly, helpful interactions with patients and visitors.
• Manages check-in/check-out process and collects demographic info and copays.
• Ensures proper referrals and accurate EMR data entry.
• Handles communication via EMR, phone, email, and RightFax; escalates as needed.
• Reconciles forms of payment for daily deposits; maintains front-end needs.

Conocimientos

Customer service

Communication

Multitasking

Travel-ready

Educación

High School diploma or GED

Associates Degree

Herramientas

EMR/EHR experience

Microsoft Office

Google Workspace

Descripción del empleo

Hackensack Meridian Health is seeking a Medical Office Specialist to perform a variety of secretarial and administrative duties for the outpatient medical office. The role supports the team and ensures patients receive the best care, satisfaction and experience during the check-in, scheduling, registration and check-out.

The position requires a High School diploma or GED, 1+ year of customer service, proficient computer skills, and willingness to travel to different locations.