Patient Experience Coordinator – Medical Front Desk

Hackensack Meridian Health Inc.; New Jersey; On-site; USD 34,000 - 52,000; Full time

Job summary

Hackensack Meridian Health seeks a Medical Office Specialist to perform a variety of secretarial and administrative duties for the outpatient medical office. You will manage front desk functions such as check-in, scheduling, registration and check-out to ensure patients receive optimal care and a positive experience.

Requirements include a high school diploma or GED, 1+ year of customer service, and proficiency in MS Office/Google Suite.

Qualifications

• High School diploma, GED, or equivalent.
• 1+ years experience in customer service.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills including Microsoft Office and/or Google Suite.

Responsibilities

• Provide front desk support including check-in, scheduling, registration and check-out.
• Perform a variety of secretarial and administrative duties for the outpatient medical office.
• Support patients post-visit for any appointment needs and concerns.

Skills

Customer service

Multitasking

Strongcommunication

Education

High School diploma or GED

Associates Degree

Tools

MS Office

Google Suite

EMR/EHR

Job description

Hackensack Meridian Health seeks a Medical Office Specialist to perform a variety of secretarial and administrative duties for the outpatient medical office. You will manage front desk functions such as check-in, scheduling, registration and check-out to ensure patients receive optimal care and a positive experience.

Requirements include a high school diploma or GED, 1+ year of customer service, and proficiency in MS Office/Google Suite.