Pediatric Front Desk & Patient Experience Specialist

Hackensack Meridian Health; Neptune City (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient front desk operations, including check-in/check-out, scheduling, and patient flow. You will ensure a smooth patient experience and accurate EMR data entry.

The role requires a High School diploma or GED, strong written and verbal communication, multitasking ability, and proficiency with Microsoft Office/Google Suite. Travel to various locations may be required; comprehensive benefits are offered.

Qualifications

• High School diploma, GED, or equivalent experience.
• 1+ years experience in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment and maintain professionalism.

Responsibilities

• Promotes patient satisfaction through courteous interactions with patients and visitors.
• Manages front desk check-in/check-out, collects copayments and verifies insurance.
• Enter patient demographics in EMR and ensure accurate data entry.
• Coordinate scheduling, referrals, and responses across communication channels.
• Maintain patient confidentiality and escalate issues when needed.

Skills

Communication skills

Multitasking

Time management

Microsoft Office

Google Suite

Education

Associates Degree

EMR/EHR experience

Clerical training

Tools

EMR/EHR

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient front desk operations, including check-in/check-out, scheduling, and patient flow. You will ensure a smooth patient experience and accurate EMR data entry.

The role requires a High School diploma or GED, strong written and verbal communication, multitasking ability, and proficiency with Microsoft Office/Google Suite. Travel to various locations may be required; comprehensive benefits are offered.