Medical Office Assistant: Patient Scheduling & Support

Massachusetts Eye and Ear Infirmary - MEI; Weymouth (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary is seeking an administrative/clinical support professional to help with scheduling, check-in/out, and basic clerical tasks in a patient-facing role.

You will greet patients, manage appointment records, handle billing forms, and support routine office operations under close supervision. The role emphasizes accuracy, communication, and efficient patient flow in a clinical setting.

Qualifications

• Education: High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• Healthcare office experience 0-1 year required
• Basic Proficiency with all Office Suite.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen and/or take messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and respond to information needs.
• Assist in patient flow processes.

Skills

Communication skills

Time management

Organizational skills

Multitasking

Education

High School Diploma or Equivalent

Tools

Office Suite

Phone system

Job description

Massachusetts Eye and Ear Infirmary is seeking an administrative/clinical support professional to help with scheduling, check-in/out, and basic clerical tasks in a patient-facing role.

You will greet patients, manage appointment records, handle billing forms, and support routine office operations under close supervision. The role emphasizes accuracy, communication, and efficient patient flow in a clinical setting.