Clinic Operations & Scheduling Specialist II

Mass General Brigham Incorporated; Boston (MA); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary, part of Mass General Brigham, is hiring a Clinic/Practice Assistant II to support frontline administration and clinical operations onsite in Boston. The role includes scheduling, patient check-in/out, and routine clerical tasks under supervision.

Responsibilities include greeting patients, answering calls, maintaining records, processing billing forms, and assisting with registration and billing systems.

Qualifications

• High School Diploma or Equivalent required.
• 2-3 years office experience required.
• Proficiency with all Office Suite and ability to manage routine patient scheduling tasks.
• Experience with patient billing forms and records handling is a plus.

Responsibilities

• Perform routine administrative and clerical duties for a clinical service or physician practice.
• Make patient appointments and maintain appointment records.
• Greet and assist patients; answer phones and schedule inquiries.
• Process billing forms and scan documents to patient medical record/LMR.
• Handle messages related to authorizations, prescriptions, and test results.
• Assist with scheduling, registration, and billing systems.

Skills

Office Suite Proficiency

Time management

Communication skills

Multitasking

Education

High School Diploma or Equivalent

Certified Medical Administrative Assistant CMAA

Tools

CMS/EMR systems

Scheduling systems

Job description

Massachusetts Eye and Ear Infirmary, part of Mass General Brigham, is hiring a Clinic/Practice Assistant II to support frontline administration and clinical operations onsite in Boston. The role includes scheduling, patient check-in/out, and routine clerical tasks under supervision.

Responsibilities include greeting patients, answering calls, maintaining records, processing billing forms, and assisting with registration and billing systems.