Clinical Practice Administrative Assistant II

Mass General Brigham; Massachusetts; On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking an Administrative/Clinical Support professional to assist in Massachusetts Eye and Ear Infirmary. The role involves clerical work, patient check-in/out, scheduling, and handling routine inquiries, with supervision and potential for more specialized tasks in scheduling and billing.

Onsite position with 40 hours weekly; requires high school diploma and CMAA preferred. Competency in Office Suite and strong communication are essential for success in this role.

Qualifications

• High School Diploma or Equivalent required.
• CMAA certification preferred.
• 2–3 years of office experience.
• Proficiency with Office Suite; processes including filing, copying, scanning, printing, and faxing.
• Ability to manage non-routine phone calls and to communicate clearly in writing.

Responsibilities

• Perform routine administrative and clerical duties related to a clinical service or physician practice office.
• Schedule patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer phones and schedule inquiries.
• Process patient billing forms and scan documents to the medical record.
• Obtain patient records and laboratory results.
• Open and distribute unit mail or faxes.
• Type forms and schedules as directed.
• May accept co-payments.
• Assist with scheduling, registration, and billing systems; train others as needed.
• May perform more complex scheduling tasks at advanced competency.

Skills

Office suite

Time management

Communication

Multitasking

Phone etiquette

Education

High School Diploma or Equivalent

CMAA Certification preferred

Tools

Office equipment

Job description

Mass General Brigham is seeking an Administrative/Clinical Support professional to assist in Massachusetts Eye and Ear Infirmary. The role involves clerical work, patient check-in/out, scheduling, and handling routine inquiries, with supervision and potential for more specialized tasks in scheduling and billing.

Onsite position with 40 hours weekly; requires high school diploma and CMAA preferred. Competency in Office Suite and strong communication are essential for success in this role.