Medical Office Assistant: Scheduling & Admin Support

Mass General Brigham; Boston (MA); On-site; USD 50,747,000 - 71,463,000; Full time

Job summary

Mass General Brigham's Massachusetts Eye and Ear Infirmary is seeking an organized Administrative Assistant to support clinical service operations, including scheduling, check-in, and billing tasks.

The role requires a High School Diploma or Equivalent, 2–3 years of office experience, CMAA preferred, and strong proficiency with the Office Suite. Onsite, 40 hours weekly, with a pay range shown in the posting.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• Certified Medical Administrative Assistant (CMAA) preferred.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan records to patient medical records/LMR.
• Handle messages related to authorizations, provider questions, prescriptions, and test results.
• Acts as 'Super User' for scheduling, registration, and billing systems; train others.

Skills

Office Suite

Phone system

Written communication

Message taking

Time management

Organization

Multitasking

Education

High School Diploma or Equivalent

Job description

Mass General Brigham's Massachusetts Eye and Ear Infirmary is seeking an organized Administrative Assistant to support clinical service operations, including scheduling, check-in, and billing tasks.

The role requires a High School Diploma or Equivalent, 2–3 years of office experience, CMAA preferred, and strong proficiency with the Office Suite. Onsite, 40 hours weekly, with a pay range shown in the posting.