Medical Office Assistant — Front Desk & EMR

20 Northeast Georgia Medical Center, Inc.; Buford (GA); On-site; USD 35,000 - 48,000; Full time

Job summary

Northeast Georgia Health System is seeking a Front Office/Receptionist for Physician Services. This role handles reception, records, front office inventory, and medical records to support efficient clinic operations.

Responsibilities include scheduling referrals, processing mail, ensuring EPIC data accuracy, and coordinating with physicians for referrals. Experience in a physician’s office or strong customer service is preferred.

Qualifications

• High School Diploma or GED required.
• Knowledge of and proficient use of EMR (Electronic Medical Record) system preferred.
• Experience in a physician's office or customer service is a plus.

Responsibilities

• Screens and refers all incoming calls and visitors to ensure accurate and timely communication.
• Procures patient referrals in accordance with Physician requests and processes mail promptly.
• Schedules appointments for patient referrals as requested by Physicians.
• Logs all referrals and posts referral numbers to the patient’s account.
• Advises patients when referral numbers are needed and how to obtain a referral.
• Opens and distributes mail daily.
• Ensures accurate patient information is entered into the EPIC system and maintains registration accuracy.
• Ensures daily audit journals are balanced and enters charges accurately.
• Forward all monthly reports to the Central Business Office in a timely manner.
• Prepares daily deposits per center procedure.
• Updates patient information as needed and arranges payment agreements.
• Maintains inventory of front office supplies.

Skills

Customer service

Phone etiquette

Education

High School Diploma or GED

Job description

Northeast Georgia Health System is seeking a Front Office/Receptionist for Physician Services. This role handles reception, records, front office inventory, and medical records to support efficient clinic operations.

Responsibilities include scheduling referrals, processing mail, ensuring EPIC data accuracy, and coordinating with physicians for referrals. Experience in a physician’s office or strong customer service is preferred.