Medical Office Receptionist & Patient Services Coordinator

Northeast Georgia Health System; Gainesville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northeast Georgia Health System is seeking a front desk/clinical receptionist to perform reception duties, maintain records, and support front-office operations in the physician clinics. The role requires timely handling of calls, referrals, scheduling, and accurate patient data entry in EPIC.

Knowledge of EMR systems and strong customer service in a physician’s office are valued. This full-time position involves day-time shifts and office-based work in Georgia.

Qualifications

• High school diploma or GED is required.
• Experience with EMR systems is preferred.

Responsibilities

• Screens and refers all incoming calls and visitors to ensure that accurate and timely communication is facilitated.
• Procures patient referrals in accordance with Physician requests and processes mail in a timely and efficient manner.
• Schedules appointments for patient referrals as requested by Physicians.
• Logs all referrals according to established guidelines and posts referral numbers to patient’s account when received from other Physician practices.
• Advises patients when referral numbers are needed and how patients can obtain a referral. Provides patients with needed information regarding their referral.
• Opens and distributes mail to appropriate personnel daily.
• Ensures accurate patient information is entered into the EPIC system (maintains acceptable registration error rate parameters).
• Ensures daily audit journals are balanced. Enters charges accurately.
• Forward all monthly reports to the Central Business Office in a timely manner.
• Prepares daily deposits per center procedure.
• Updates patient information with pertinent information as needed, Arranges payment agreements as indicated.
• Maintains inventory of front office supplies as required.

Skills

EMR proficiency

Education

High School Diploma or GED

Job description

Northeast Georgia Health System is seeking a front desk/clinical receptionist to perform reception duties, maintain records, and support front-office operations in the physician clinics. The role requires timely handling of calls, referrals, scheduling, and accurate patient data entry in EPIC.

Knowledge of EMR systems and strong customer service in a physician’s office are valued. This full-time position involves day-time shifts and office-based work in Georgia.