Medical Office Coordinator: EMR, Referrals & Front Desk

20 Northeast Georgia Medical Center, Inc.; Gainesville (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

Northeast Georgia Health System is seeking a Front Desk/Administrative Clerk to support the physician clinics. The role includes reception, maintaining clinical and financial records, front office inventory, and patient data entry in the EPIC system.

Candidates should have a High School Diploma or GED and preferably prior customer service or physician office experience. The position emphasizes accurate registrations, referrals processing, and timely communication with patients and physicians.

Qualifications

• High school diploma or GED required.
• Experience in customer service or a physician's office preferred.
• Proficiency with basic office software and data entry.

Responsibilities

• Screens and refers all incoming calls and visitors to ensure that accurate and timely communication is facilitated.
• Procures patient referrals in accordance with Physician requests and processes mail in a timely and efficient manner.
• Schedules appointments for patient referrals as requested by Physicians.
• Logs all referrals according to established guidelines and posts referral numbers to patient’s account when received from other Physician practices.
• Advises patients when referral numbers are needed and how patients can obtain a referral.
• Provides patients with needed information regarding their referral.
• Opens and distributes mail to appropriate personnel daily.
• Ensures accurate patient information is entered into the EPIC system (maintains acceptable registration error rate parameters).
• Ensures daily audit journals are balanced.
• Enters charges accurately.
• Forward all monthly reports to the Central Business Office in a timely manner.
• Prepares daily deposits per center procedure.
• Updates patient information with pertinent information as needed, Arranges payment agreements as indicated.
• Maintains inventory of front office supplies as required.

Skills

Customer service

Phone etiquette

Multitasking

Education

High school diploma or GED

Tools

EPIC EMR

Job description

Northeast Georgia Health System is seeking a Front Desk/Administrative Clerk to support the physician clinics. The role includes reception, maintaining clinical and financial records, front office inventory, and patient data entry in the EPIC system.

Candidates should have a High School Diploma or GED and preferably prior customer service or physician office experience. The position emphasizes accurate registrations, referrals processing, and timely communication with patients and physicians.