Medical Office Specialist: Front Desk & EMR Expert

Northeast Georgia Health System; Gainesville (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Northeast Georgia Health System in Georgia is seeking a front desk/clinic receptionist to support physician clinics. The role handles reception, medical records, and front office coordination, ensuring smooth patient flow and accurate data entry.

Responsibilities include scheduling, referral processing, mail handling, and daily deposits, with EPIC system data accuracy, nightly journal balancing, and daily reporting to the Central Business Office.

Qualifications

• Knowledge of and proficient use of EMR (Electronic Medical Record) system.
• Preferred experience in customer service or physician’s office setting.

Responsibilities

• Screens and refers all incoming calls and visitors to ensure that accurate and timely communication is facilitated.
• Procures patient referrals in accordance with Physician requests and processes mail in a timely and efficient manner.
• Schedules appointments for patient referrals as requested by Physicians.
• Logs all referrals according to established guidelines and posts referral numbers to patient’s account when received from other Physician practices.
• Advises patients when referral numbers are needed and how patients can obtain a referral. Provides patients with needed information regarding their referral.
• Opens and distributes mail to appropriate personnel daily.
• Ensures accurate patient information is entered into the EPIC system (maintains acceptable registration error rate parameters).
• Ensures daily audit journals are balanced. Enters charges accurately.
• Forward all monthly reports to the Central Business Office in a timely manner.
• Prepares daily deposits per center procedure.
• Updates patient information with pertinent information as needed, Arranges payment agreements as indicated.
• Maintains inventory of front office supplies as required.

Skills

Customer Service

Physician’s Office experience

Education

High School Diploma or GED

Job description

Northeast Georgia Health System in Georgia is seeking a front desk/clinic receptionist to support physician clinics. The role handles reception, medical records, and front office coordination, ensuring smooth patient flow and accurate data entry.

Responsibilities include scheduling, referral processing, mail handling, and daily deposits, with EPIC system data accuracy, nightly journal balancing, and daily reporting to the Central Business Office.