Medical Front Desk & Patient Experience Coordinator

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Saint Peters (MO); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short and long-term disability

Life Insurance

401k retirement savings with employer"

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage the front office and ensure quality patient service for in-person and telehealth patients. The role focuses on smooth daily operations, engagement with clinicians, and maintaining a positive, compliant work environment.

Ideal candidates have strong communication skills, healthcare operations experience, and proficiency with MS Office and EMRs. This on-site position supports LifeStance Health’s mission to provide accessible mental

Qualifications

• High School diploma or equivalent required.
• Associates or bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office and EMRs.
• Ability to handle sensitive and confidential information (HIPAA).

Responsibilities

• Manage front office daily activities and patient flow.
• Prepare schedules and ensure paperwork, credit card on file, demographics are current.
• Perform general office duties and maintain a clean, professional environment.
• Provide excellent patient service and support telehealth and in-person care.
• Handle payment and billing questions and assist with scheduling.
• Coordinate with clinicians and support staff to ensure smooth operations.

Skills

Multitasking

Independent work

Communication

MS Office & EMRs

HIPAA confidentiality

Education

High School diploma or equivalent

Associates/Bachelor’s degree preferred

Job description

LifeStance Health is seeking a Practice Coordinator to manage the front office and ensure quality patient service for in-person and telehealth patients. The role focuses on smooth daily operations, engagement with clinicians, and maintaining a positive, compliant work environment.

Ideal candidates have strong communication skills, healthcare operations experience, and proficiency with MS Office and EMRs. This on-site position supports LifeStance Health’s mission to provide accessible mental