Front Office & Patient Experience Lead

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Northborough (MA); In loco; USD 30.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

401k with employer match

Paid time off

Parental leave

Holiday pay

Employee Assistance Program

Descrizione del lavoro

LifeStance Health in Northborough, MA is seeking a dedicated Practice Coordinator to manage the front office for the practice, ensuring quality customer service to in-person and remote patients and clinicians while upholding HIPAA and office standards.

You will handle patient check-in/out, scheduling, billing inquiries, telehealth support, insurance eligibility, and administrative tasks, while coordinating with providers to maintain efficient workflows in a caring, compliant environment.

Competenze

• 1+ years of experience in healthcare operations or customer service.
• High School or equivalent required; associate's/bachelor's preferred.
• HIPAA experience or privacy awareness is a plus.

Mansioni

• Manage front desk duties and patient admissions with professionalism.
• Provide exceptional service to patients and clinicians in person and remotely.
• Assist with telehealth support, scheduling, and billing inquiries.
• Coordinate with clinicians to ensure efficient scheduling and workflows.
• Maintain a clean, compliant, and welcoming office environment.

Conoscenze

Multitasking

Teamwork

Communication

MS Office & EMR

Formazione

High School or equivalent

Associates/Bachelors preferred

Strumenti

MS Office

EMR systems

Descrizione del lavoro

LifeStance Health in Northborough, MA is seeking a dedicated Practice Coordinator to manage the front office for the practice, ensuring quality customer service to in-person and remote patients and clinicians while upholding HIPAA and office standards.

You will handle patient check-in/out, scheduling, billing inquiries, telehealth support, insurance eligibility, and administrative tasks, while coordinating with providers to maintain efficient workflows in a caring, compliant environment.