Patient Experience Lead — Medical Office Front Desk

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Littleton (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage the front office and deliver excellent patient service for in-person and remote clients. You will support clinicians, handle scheduling, billing inquiries, and portal access while maintaining a welcoming reception area.

Responsibilities include insurance verification, copay collection, and triaging patient needs with confidentiality in a fast-paced medical setting. Equal opportunity employer, based at Littleton location.

Qualifications

• High school diploma or equivalent required; associate/bachelor’s degree preferred.
• 1+ years in healthcare operations, customer service, or similar role preferred.
• Strong communication and HIPAA handling skills.

Responsibilities

• Manage front office daily activities for the practice location.
• Provide quality customer service to in-person and remote patients and clinicians.
• Greet patients, check in/out, and manage patient flow at the front desk.
• Assist patients with billing questions, scheduling, and portal issues.
• Coordinate with clinicians and support staff to ensure smooth operations.
• Verify insurance eligibility and collect copays.
• Support telehealth access and patient portal troubleshooting.
• Maintain a clean, organized, and welcoming reception area.

Skills

Multitasking

Teamwork

Communication

MS Office/EMR

HIPAA compliance

Education

High school diploma

Associate/Bachelor’s degree preferred

Job description

LifeStance Health is seeking a Practice Coordinator to manage the front office and deliver excellent patient service for in-person and remote clients. You will support clinicians, handle scheduling, billing inquiries, and portal access while maintaining a welcoming reception area.

Responsibilities include insurance verification, copay collection, and triaging patient needs with confidentiality in a fast-paced medical setting. Equal opportunity employer, based at Littleton location.