Patient Experience Coordinator - Mental Health Front Desk

Silversmith Capital Partners; Brookhaven (GA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Disability insurance

Life insurance

401k with match

Parental leave

Paid time off

Holiday pay

Employee assistance

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office activities and deliver high-quality patient service for both in-person and remote patients. The role focuses on coordinating schedules, processing paperwork, and maintaining a welcoming clinical environment at the Atlanta area location.

Ideal candidates bring 1+ year in healthcare operations or customer service, strong communication, and proficiency with MS Office and EMRs.

Qualifications

• HS diploma or equivalent required; associate or bachelor’s degree preferred.
• 1+ year experience in healthcare operations or customer service preferred.
• Experience with front desk or administrative duties is a plus.

Responsibilities

• Manage front office daily activities and patient check-in/out.
• Support patients with scheduling, billing questions, and portal issues.
• Coordinate with clinicians and staff to ensure smooth operations.
• Assist with telehealth setup and patient navigation.

Skills

Multitasking

Teamwork

Communication

MS Office

EMRs

HIPAA compliance

Education

HS education

Higher degree preferred

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office activities and deliver high-quality patient service for both in-person and remote patients. The role focuses on coordinating schedules, processing paperwork, and maintaining a welcoming clinical environment at the Atlanta area location.

Ideal candidates bring 1+ year in healthcare operations or customer service, strong communication, and proficiency with MS Office and EMRs.