Medical Office Front Desk & Patient Experience Lead

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Murray (UT); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k retirement savings with employer

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Descripción de la vacante

LifeStance Health is seeking a Practice Coordinator to manage front office activities and deliver exceptional patient service for in-person and remote patients and clinicians. The role entails greeting patients, processing check-ins/outs, scheduling, and handling billing questions with a focus on accuracy and customer care.

Responsibilities include telehealth assistance, insurance verification, queue management, and collaboration with clinicians to ensure smooth operations and a positive patient

Formación

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar roles.

Responsabilidades

• Manage front office daily activities and ensure quality customer service for in-person and telehealth patients.
• Greet and check in/out patients, handle scheduling, and assist with billing questions.
• Assist patients with telehealth access and Patient Portal issues; triage urgent requests.
• Coordinate with clinicians and maintain appointment accuracy; support documentation and paperwork.
• Verify insurance eligibility and collect co-payments at time of service.

Conocimientos

Multitasking

Customer service

Verbal/written communication

HIPAA awareness

Educación

High School diploma or equivalent

Associates/Bachelor’s degree preferred

Herramientas

Microsoft Office

EMRs

Descripción del empleo

LifeStance Health is seeking a Practice Coordinator to manage front office activities and deliver exceptional patient service for in-person and remote patients and clinicians. The role entails greeting patients, processing check-ins/outs, scheduling, and handling billing questions with a focus on accuracy and customer care.

Responsibilities include telehealth assistance, insurance verification, queue management, and collaboration with clinicians to ensure smooth operations and a positive patient