Front Desk & Patient Services Coordinator

LifeStance Health; Chester, Northern (Delaware County, KY); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office daily activities for a multi-location practice. You will ensure quality customer service for in-person and remote patients and clinicians, while handling scheduling, payments, and documentation.

In this role you will greet patients, manage telehealth access, and support clinicians with administrative tasks, requiring strong communication and HIPAA compliance.

Qualifications

• High school diploma or equivalent required; higher degree encouraged.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.
• Proficient with Microsoft Office and EMR systems; strong HIPAA compliance.

Responsibilities

• Manage front desk operations and patient check-in/out for in-person and telehealth visits.
• Provide exceptional customer service; handle inquiries and billing questions.
• Coordinate with clinicians and staff; ensure paperwork and documentation are complete.
• Assist patients with telehealth access and portal issues; troubleshoot as needed.
• Collect co-pays and outstanding balances; verify insurance eligibility.
• Maintain a clean, welcoming office environment and support operational efficiency.

Skills

Multitasking

Strong communication

Independent worker

HIPAA awareness

Education

High School diploma or equivalent

Associate’s/Bachelor’s degree preferred

Tools

Microsoft Office

EMR software

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office daily activities for a multi-location practice. You will ensure quality customer service for in-person and remote patients and clinicians, while handling scheduling, payments, and documentation.

In this role you will greet patients, manage telehealth access, and support clinicians with administrative tasks, requiring strong communication and HIPAA compliance.