Medical Office Front Desk Specialist

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Atlanta (GA); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

AD&D Insurance

Disability Insurance

Life Insurance

401k with match

Parental Leave

Paid Time Off

Holiday Pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to oversee front office daily operations at our Atlanta location, ensuring top-tier patient service for in-person and telehealth visits.

You will handle scheduling, paperwork, payments, and coordination with clinicians to maintain smooth clinic flow and high-quality care. Prior experience in healthcare operations and HIPAA compliance is preferred.

Qualifications

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs).
• Comfortable handling sensitive and confidential information (HIPAA).
• Education and Experience: High School or equivalent required, associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Responsibilities

• Operational Excellence: Create a positive work environment and support in-office engagement activities.
• Handle patient scheduling, paperwork, and ensure demographics and billing on file.
• Maintain office cleanliness and prepare the practice for patients and clinicians.
• Provide exceptional patient service and assist with telehealth access and technical issues.
• Manage front desk duties including greeting/checking in/out and handling payments.
• Coordinate with clinicians on patient questions and ensure appointment accuracy.

Skills

Multitask/Prioritize

Independent worker

Strong communication

HIPAA confidentiality

Education

High School or equivalent (associates/bachelor’s preferred)

Tools

Microsoft Office

EMRs

Job description

LifeStance Health is seeking a Practice Coordinator to oversee front office daily operations at our Atlanta location, ensuring top-tier patient service for in-person and telehealth visits.

You will handle scheduling, paperwork, payments, and coordination with clinicians to maintain smooth clinic flow and high-quality care. Prior experience in healthcare operations and HIPAA compliance is preferred.