Healthcare Front Desk & Patient Services Coordinator

3M HEALTHCARE; Seattle (WA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan with employer

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage the front office for our Seattle practice, ensuring quality service for in‑person and telehealth patients and clinicians.

The role includes scheduling, patient intake, billing inquiries, and collaboration with clinicians to support smooth daily operations. Strong communication and confidentiality are essential, with a focus on delivering a welcoming patient experience.

Qualifications

• Ability to multitask and prioritize duties to support delivery of high‑quality patient experience.
• Ability to work independently and as a team member.
• Strong written and verbal communication skills.
• Proficiency in using Computer Software Applications (Microsoft Office & EMRs).
• Comfortable handling sensitive and confidential information (HIPAA).

Responsibilities

• Support a positive work environment; act as a culture carrier and support in‑office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule prep for all patients to ensure paperwork, credit card information, demographics, and charts are complete and ready for clinicians.
• Perform general office duties, including cleaning, sorting office mail, scanning documents, e‑faxes, handling shared office email, and maintaining office upkeep.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Provide exceptional customer service, responding quickly and appropriately to patient needs, and managing potentially difficult or sensitive situations by following Crisis and De‑escalation Processes.
• Manage front desk responsibilities including greeting and checking patients in/out courteously.
• Support patient inquiries via phone, email, and/or portal for payment/billing questions, scheduling needs, release requests, and miscellaneous inquiries.
• Manage phone queue, ensuring calls are answered in a timely manner.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting.
• Handle urgent requests; triage patient issues to the correct department or elevate for assistance.
• Collect in‑person and telehealth co‑payments and account balances at the time of service.
• Complete insurance eligibility verification and resolve any related issues by contacting patients.
• Assist clinicians with administrative questions and duties such as sending letters, faxes, and other paperwork.
• Coordinate with clinicians regarding additional patient questions.
• Support clinician schedules by auditing appointment accuracy.
• Maintain a pleasant, secure, and motivational working environment in the practice.

Job description

LifeStance Health is seeking a Practice Coordinator to manage the front office for our Seattle practice, ensuring quality service for in‑person and telehealth patients and clinicians.

The role includes scheduling, patient intake, billing inquiries, and collaboration with clinicians to support smooth daily operations. Strong communication and confidentiality are essential, with a focus on delivering a welcoming patient experience.