Front Desk & Patient Experience Coordinator

LifeStance Health; Portland (ME); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

AD&D, disability, life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Portland, ME is seeking a Practice Coordinator to manage front office activities for the practice location, ensuring high-quality in-person and telehealth patient service. You will support clinicians, handle scheduling, billing inquiries, and ensure smooth clinic operations.

The role requires strong communication, multitasking ability, and familiarity with EMR software; a high school diploma is required with additional healthcare experience preferred.

Qualifications

• High school diploma or equivalent required; associate/bachelor’s preferred.
• 1+ year in healthcare operations, customer service, or similar role preferred.
• Strong communication and ability to multitask in a fast-paced environment.
• Familiarity with EMR software and HIPAA privacy requirements.

Responsibilities

• Manage front desk activities: check-in/out, patient flow, and courtesy communication.
• Assist patients with telehealth access, billing questions, and portal issues.
• Coordinate with clinicians and staff to maintain appointment schedules.
• Support clinic operations and maintain a clean, welcoming environment.

Skills

Multitasking

Communication skills

Independent worker / team player

HIPAA compliance

Education

High School diploma or equivalent

Associate or Bachelor's degree preferred

Tools

EMR systems

Microsoft Office

Job description

LifeStance Health in Portland, ME is seeking a Practice Coordinator to manage front office activities for the practice location, ensuring high-quality in-person and telehealth patient service. You will support clinicians, handle scheduling, billing inquiries, and ensure smooth clinic operations.

The role requires strong communication, multitasking ability, and familiarity with EMR software; a high school diploma is required with additional healthcare experience preferred.