Martin University Center Desk Assistant

Texas Wesleyan University; Fort Worth (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Texas Wesleyan University in Fort Worth invites applications for the Martin Center Desk Assistant role at the University Center. The position greets students, faculty, staff, and visitors, answers inquiries, and helps route information to the right offices.

The desk assistant supports a positive, inclusive environment, maintains confidentiality under FERPA, and uses Microsoft Word and Excel to track basic information. Spanish language skills are preferred but not required.

Qualifications

• Answer phone calls to main lines and direct calls or take messages for proper personnel.
• Provide prompt, friendly service to all customers including residents, staff, faculty, parents and guests.
• Maintain confidentiality and comply with FERPA regulations.
• Be an information source about the department, the University and University Center.

Responsibilities

• Answer phone calls to main line of university, the Division on Student Affairs, Residence Life, and Student Engagement.
• Direct calls or take messages for appropriate personnel.
• Provide prompt, friendly service to all customers (residents, staff, faculty, parents and guests).
• Act as an information source about the department, the University, and the University Center.
• Communicate with one another and resume any tasks from the previous shift.
• Cultivate and maintain good working relationships with staff, faculty and students.
• Participate in student leadership trainings and meetings as specified by supervisor.
• Adhere to all university policies and guidelines.
• Encourage and support students and student organizations on events that align with the college’s mission.

Skills

Customer service

Communication

FERPA compliance

Microsoft Office (Word/Excel)

Spanish speaking (preferred)

Tools

Microsoft Office Suite

Job description

The Martin Center Desk Assistant serves as a vital member of the university community, providing essential support at the front desk of the University Center. This role involves welcoming and assisting students, faculty, staff, and visitors with inquiries, information, and services. The Desk Assistant plays a key role in maintaining a positive and inclusive atmosphere within the University Center, contributing to a seamless and efficient operation.

Essential Duties and Responsibilities

• Answer phone calls to main line of university, the Division on Student Affairs, Residence Life, and Student Engagement.
• Accurately direct calls to the proper location or take messages for appropriate personnel.
• Provide prompt, friendly service to all customers (residents, staff, faculty, parents, and guests).
• Act as an information source about the department, the University, and the University Center.
• Communicate with one another and resume any tasks that were not completely during the previous shift.
• Cultivate and maintain good working relationships with staff, faculty and students
• Participate in student leadership trainings, and meetings as specified by supervisor.
• Adhere to all university policies and guidelines.
• Encourage and support students, student organizations, departments, and academic programs, on events that benefit the student community and align with the college’s mission.

• Maintain minimum of 2.25 GPA
• Submit availability form: https://forms.office.com/r/VhByFtf8xP

• Spanish speaking preferred, but not required.

• Demonstrated passion and support for all students regardless of race, gender, ethnicity, sexual orientation, ability, nationality and/or language.
• Excellent knowledge of the university, and university resources.
• Basic knowledge of proper customer service.
• Ability to maintain confidentiality, while complying with FERPA regulations.
• Ability to adhere to University & departmental policies and procedures.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to balance collaborative and independent work.
• Excellent written, oral, social media-based and interpersonal communication skills.
• Basic knowledge in using Microsoft Office Suite, particularly Word and Excel.
• Ability to maintain a professional appearance and office atmosphere.
• Ability to be a self starter who is detail oriented.
• Ability for a pleasant and clearly understandable phone voice.
• Ability to complete all physical tasks as needed.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you qualify for Federal work study?
  • yes
  • no
• Please select your current classification:
  • Freshman
  • Sophomore
  • Junior
  • Senior

Documents Needed To Apply

Required Documents

• Class Schedule (Student Employment Only)

Optional Documents

• Resume
• Cover Letter
• Letter of Recommendation