Information Center Assistant

Stubblefield Institute; Shepherdstown (WV); On-site; USD 16,531 - 20,664; Part time

Job summary

The Stubblefield Institute is seeking an Information Center Assistant to perform various administrative tasks including telephone communications and responding to room inquiries. This role requires strong communication skills and the ability to maintain a clean work environment.

Ideal candidates must demonstrate an ability to manage customer relations and support events. Flexibility in hours and occasional evening or weekend work may be required. Experience in Microsoft Office is essential.

Qualifications

• Flexible hours for availability.
• Ability to work independently and in a team.
• Occasional weekends or evenings.

Responsibilities

• Conduct telephone communication in a professional manner.
• Respond to room reservation inquiries.
• Maintain an orderly and clean work environment.
• Answer main campus switchboard and direct calls.

Skills

Strong oral and written communication skills

Excellent interpersonal skills

Customer service skills

Experience with Microsoft Word, Office, and Excel

Job description

Appointment to this position may be contingent upon a satisfactory background check.

Position Information

Posting Number: Stu478P

Working Title: Information Center Assistant

FLSA: Non-Exempt

Student Pay Level: A

Position Status: FWS/REG

Department: Student Emp Student Center/Conference Services

Job Summary / Basic Function

• Conduct telephone communication in a professional manner.
• Respond to room reservation inquiries.
• Maintain an orderly and clean work environment.
• Maintain inventory of necessary forms and supplies.
• High accountability to lost and found.
• Maintain Student Center bulletin boards with timely materials.
• Maintain table tents and brochure holders throughout Student Center.
• Follow Opening/Lockup Procedures of Information Center area.
• Notify Game Zone and Custodial/Event Staff of reservations and changes in a timely manner.
• Maintain key log for all keys distributed from the key box on a daily basis.
• Follow appropriate refund policies for vending machines.
• Notify Custodial/Event staff of any reported building issues.
• Provide various and complete informational inquiries.

Console Duties

• Answer main campus switchboard and direct calls to various offices/departments on campus.
• Help maintain current contact info for F/S (e.g., Ext. #, Office location, title, and/or position).
• Review University website for daily events and/or closures.
• Handle disgruntled callers with concern in a professional manner.
• Remember all info given by callers is confidential.

Note: This position requires a monthly training session.

Minimum Qualifications

• Strong oral and written communication skills.
• Demonstrated excellent interpersonal skills.
• Flexible hours for availability.
• Occasional weekends or evenings.
• The ability to work independently, identifying resources and making independent decisions.
• Ability to work in a team environment.
• Experience with Microsoft Word, Office, and Excel software.

Preferred Qualifications

• Experience with events and conferences.
• Demonstrated ability to solve problems independently and in consultation with colleagues.
• High degree of customer service skills.
• Proficient and demonstrated knowledge of emergency procedures.

Posting Date: 06/03/2026