Student Accounts Office Student Assistant (Federal Work-Study or Student Assistant)

Texas Wesleyan University; Fort Worth (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Texas Wesleyan University in Fort Worth is seeking a Student Accounts Office Student Assistant to deliver friendly customer service at the front desk. You will greet visitors, answer phones, and help students with their accounts.

The role emphasizes accurate cash handling, basic Office skills, and the ability to stay calm under pressure. Prior experience helps, but training is provided; a welcoming, professional demeanor is essential.

Qualifications

• Excellent written and oral communication skills.
• General keyboard knowledge and basic computer/telephone skills.
• Willingness to learn and train on responsibilities.

Responsibilities

• Welcome customers by greeting them promptly and offering assistance.
• Answer incoming calls in a timely and efficient manner.
• Educate customers about their student accounts and provide information.
• Respond to questions in-person, by phone, or in writing.
• Accept tuition payments and process payments by cash or check.
• Perform end-of-shift reconciliation for all payments.
• Provide excellent customer service.
• Forward escalations to supervisor.
• Maintain front desk supplies and keep area organized.
• Contribute to team effort and complete additional projects as needed.
• Perform other tasks as business needs arise.

Skills

Customer service

Verbal communication

Cash handling

Attention to detail

Multi-tasking

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Student Accounts Office Student Assistant (Federal Work-Study or Student Assistant)

Job Title Student Accounts Office Student Assistant (Federal Work-Study or Student Assistant)

Position Summary

We are looking for individuals who have a great background in customer service. You will get to provide outstanding customer service to customers who visit our department. You will get to put in practice your excellent verbal communication skills, charisma, and the ability to stay calm under pressure to ensure our customers have an extraordinary experience at the University, even when talking to you over the phone.

Essential Duties and Responsibilities

• Welcome Customers by greeting them promptly; offering assistance.
• Answering incoming calls in a timely and efficient manner.
• Help guide and educate customers by providing them information related to their student account.
• Accurately respond to customer questions; in-person, phone or in writing.
• Accept payment for tuition and fees and process payments by cash or check.
• End of shift reconciliation for all payments cashiered.
• Provide Excellent customer service.
• Forward customer escalations to supervisor.
• Maintain front desk supplies, ensure area is organized at all times.
• Contribute to team effort by accomplishing additional projects.
• As business needs arise, other tasks may become necessary.

Education, Certifications and/or Licenses

Experience

• Previous cashiering/customer service experience is helpful, but we are willing to train the right person.
• Basic computer and telephone skills.
• Prefer Microsoft Office products knowledge.

Knowledge, Skills & Abilities

• Excellent written and oral communication skills.
• General keyboard knowledge.
• Excellent attention to detail.
• The ability to relate to customers in a professional and courteous manner.
• Ability to multi-task.
• Motivated and positive.

Posting Number

Posting Open Date

Open Until Filled Yes

Posting Close Date

Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you qualify for Federal Work Study Funding?
  • Yes
  • No
• Please describe any previous experience you have working in a customer service environment.

  (Open Ended Question)

Documents Needed To Apply

Required Documents

• Resume
• Cover Letter
• Class Schedule (Student Employment Only)

Optional Documents

• Letter of Recommendation
• Financial Aid Work Study Award Letter (Student Employment Only)