Enrollment Management Student Assistant

Texas Wesleyan University; Fort Worth (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Texas Wesleyan University is seeking an Enrollment Management Student Assistant to support front desk operations in O’Neal Sells Hall, greeting students, faculty, staff, and visitors.

The role emphasizes professional communication, ability to manage multiple inquiries, basic clerical tasks, and adherence to university policies, with preference for student employees and those pursuing some college coursework.

Qualifications

• High school diploma or GED required; some college preferred.
• Customer service experience preferred, ideally in higher education.
• Excellent written and oral communication skills.
• Knowledge of standard office practices, filing, and basic computer/phone skills.
• Ability to manage workload, multi-task, meet deadlines, and work in a team.

Responsibilities

• Provide prompt, friendly service to all customers.
• Act as an information source about the department, the University, and the administrative building.
• Answer calls to the Enrollment Management line and serve as a backup to the main university line.
• Direct calls and visitors to the proper location.
• Assist with clerical tasks such as sorting mail, writing notecards, and contacting students.
• Participate in student leadership trainings and meetings.
• Adhere to university policies and guidelines.
• Other duties as assigned.

Skills

Communication skills

Customer service

Office procedures

Multitasking

Time management

Teamwork

Phone etiquette

Computer literacy

Education

High school diploma or GED

Some college preferred

Tools

Microsoft Office

Email systems

Telephone etiquette

Job description

The Enrollment Management Student Assistant serves as a vital member of the university community, providing essential student and visitor support at the front desk in O’Neal Sells Hall. This role involves welcoming and assisting students, faculty, staff, and visitors with inquiries, information, and services. The Student Assistant plays a key role in maintaining a positive and inclusive atmosphere within the administrative building, contributing to a seamless and efficient operation.

Essential Duties and Responsibilities

Provide prompt, friendly service to all customers (students, staff, faculty, alumni, visitors. etc.).

Act as an information source about the department, the University, and the administrative building.

Answer phone calls to main Enrollment Management line, and serves as a backup to the main university line.

Accurately direct calls and visitors to the proper location.

Assist with clerical level tasks, such as sorting and packing mail, write notecards, call students as part of a call campaign, etc.

Participate in student leadership trainings and meetings as required.

Adhere to university policies and guidelines.

Other duties as assigned.

Education, Certifications and/or Licenses

High school diploma or general education degree ( GED ) required.
Some college preferred.

Experience

Customer service experience preferred.
Experience in a higher education setting preferred.

Knowledge, Skills & Abilities

Excellent written and oral communication skills.

The ability to relate to customers in a professional and courteous manner.

Knowledge of standard office practices and procedures, including filing.

Basic computer and telephone skills.
Experience in managing a workload including multiple projects and production schedules required.
Demonstrated ability to work well under pressure and to consistently meet deadlines while maintaining a high attention for details.
Ability to plan, prioritize tasks and meet deadlines while working on multiple tasks.
Ability to work individually and within a team environment.

Posting Number

Posting Open Date

Open Until Filled Yes

Posting Close Date

Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you currently enrolled as a student at Texas Wesleyan University?
  • Yes
  • No
• * Please provide your Texas Wesleyan student ID number.

  (Open Ended Question)

• * Please select your current grade level.
  • Freshman
  • Sophomore
  • Junior
  • Senior
  • Graduate Student
• * Do you qualify for work-study funds?
  • Yes
  • No
  • Not sure
• * Are you legally authorized to work in the U.S.?
  • yes
  • no
• * Will you now or in the future require visa sponsorship for employment at Texas Wesleyan University?
  • yes
  • no

Documents Needed To Apply

Required Documents

• Resume
• Cover Letter
• Class Schedule (Student Employment Only)

Optional Documents

• Transcripts
• Letter of Recommendation
• Financial Aid Work Study Award Letter (Student Employment Only)
• List of Three References