Enrollment Services Specialist

Frederick Community College; Maryland; On-site; USD 32,000 - 43,000; Full time

Job summary

Frederick Community College seeks an Enrollment Service Specialist to act as the front-line source of information for applicants, students, and families. You will assist with applications, registrations, and campus resources, guiding students through the enrollment journey and answering questions across multiple channels.

The role emphasizes confidentiality, FERPA compliance, and collaboration with the Welcome Center and Enrollment Service Center teams on events and deadlines.

Qualifications

• Some college coursework or an associate degree.
• Two years of experience in a front-line customer service or administrative role.
• Working knowledge of Microsoft Office Suite.
• Ability to communicate in a language other than English (Spanish preferred).

Responsibilities

• Provide excellent front-line customer service to diverse visitors and students.
• Assist with applications, registration, and enrollment processes in person and online.
• Answer phones and respond to inquiries with guidance and resources.
• Support enrollment activities and communications for events and deadlines.
• Maintain confidentiality and FERPA compliance in handling student data.
• Use AI tools as needed to support daily tasks and student interactions.

Skills

Front-line service

Customer service

Microsoft Office

Spanish language

Education

Some college coursework or associate degree

Tools

PeopleSoft

Navigate

myFCC

Blackboard

Job description

Position Information

Requisition Number

Requisition Number AS1012P

Job Title

Pay Rate

Pay Rate $26.94 hourly

Position Type

Position Type Support

Position Summary

Position Summary:

The Enrollment Service Specialist supports enrollment services' strategic and daily operations by serving as the front-line customer service representative, assisting all visitors, parents, prospective students, and current students. This position plays a crucial role in helping students navigate their FCC journey, from answering questions and providing guidance on the application and registration processes to offering information about college resources that promote academic and personal success. The Enrollment Service Specialist aids in enrollment activities, including assisting with filling out applications and forms both in person and online and answering the College's phones. The position responds to student needs throughout the enrollment process, from the time of application to enrollment, while providing operational and functional support to the Enrollment Service Center. This role supports the college's enrollment, retention, and completion initiatives. By engaging with students daily through the Welcome and Information Desks, the Enrollment Service Specialist ensures they are always informed about campus happenings, including events and academic deadlines. This position demonstrates sensitivity to and understanding of community college students' diverse academic, socioeconomic, cultural, disability, and racial/ethnic backgrounds. This position may use varying styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace at both the Monroe Center and Main Campus locations.

Essential Duties and Responsibilities:

These duties are intended only as examples of the various types of job duties to be performed. The omission of the specific duties does not exclude them from the position if the work is a similar, related, or logical assignment to the position.

The following are the functions essential to performing this job:

• Provide excellent front-line customer service, including active listening, critical thinking, multi-tasking, and the ability to respond appropriately to diverse groups of people in various situations. Answer questions through multiple forms of communication, including face-to-face, telephone, email, text, and chat. Adapt multiple software tools to manage customer flow and track face-to-face, telephone, and virtual interactions on the yearly Welcome Center Form.
• Resolve issues and instruct students through various self-service systems, including but not limited to PeopleSoft, Navigate, myFCC, and Blackboard.
• Research resources, collect data, communicate with appropriate departments, review documents and forms, ensure all required information is included, and share with students regarding missing information by participating in call campaigns to assist with Admissions events, Student Engagement department events, and other related activities as needed.
• Maintaining data confidentiality and integrity and ensuring compliance with FERPA (Family Education Rights and Privacy Act). Scan completed documents and link them into Perceptive Content. Assist students with understanding, completing, and submitting enrollment-related forms, requests, and documentation, and routes materials to the appropriate department for review, processing, and official action.
• Ensures the Welcome Center is fully set up and ready to assist students.
• Engage with students daily and create weekly engagement programs to foster student involvement. Check all events and the calendar daily when signing in to stay informed about happenings on both campuses.
• Administer Photo ID cards and parking passes to current students.
• Check TV Content Display daily to ensure that events and information displayed on TVs are accurate and up to date.
• Fill and update catalogs around the Main and Monroe campuses weekly or whenever emptied.
• Maintain an accurate and updated inventory of the Welcome Center in Shared OneNote.
• Clean and sanitize all areas of the Welcome Center between student interactions to maintain a clean and safe environment.
• Create a Canva flyer, either on paper or displayed on the TVs, to highlight most events and inform students about what's happening on campus.
• Maintain a monthly calendar of all events happening on campus to keep students informed and engaged.
• Informs supervisor of any complaints or issues arise, whether in person, on the phone, or the website.
• This role requires regular use of AI-supported tools; candidates should be comfortable learning and using artificial intelligence in their daily work.
• Perform other duties as your direct supervisor assigns.

Required Minimum Qualifications

• Some college coursework or an associate degree.
• Two (2) years of experience in a front-line customer service position or administrative duties.
• Working knowledge of the Microsoft Office Suite.
• Working knowledge of a language other than English (Spanish preferred).

Desired Qualifications

• Associate degree or higher.
• Experience working at a higher education institution.
• Experience using a student information system.

Work Schedule

Monday to Thursday 10:30 AM to 6:30 PM, Friday 8:30 AM to 4:30 PM

Full/Part Time

Full/Part Time Full Time

Telework Eligible? No

Essential Personnel? No

Job Posted Date

Closing Date

For Best Consideration

For Best Consideration 09/19/2026

Non-Discrimination Statement

Frederick Community College is committed to the principles of equal opportunity and strictly prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * To be considered for this position, candidates must possess some college coursework or an associate degree, at least two years of experience in a front-line customer service or administrative role, working knowledge of the Microsoft Office Suite, and proficiency in a language other than English, with Spanish preferred. Please indicate below whether you meet these minimum qualifications:
  • Yes, I meet these minimum qualifications.
  • No, I do not meet these minimum qualifications.

Documents Needed To Apply

Required Documents

• Resume/CV
• Cover Letter

Optional Documents

7932 Opossumtown Pike
Frederick, MD 21702
301.846.2400

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