Solution Center Student Employee

University of Montevallo; Montevallo, Northern (AL, KY); On-site; USD 12,000 - 17,000; Part time

Job summary

The University of Montevallo is seeking a Solution Center Student Employee to provide first-level technical support for students, faculty and staff. You will assist with common hardware/software issues, password resets, MFA, and wireless access, while documenting and routing tickets in the IT ticketing system.

As a part-time, temporary student role, you’ll learn and apply IT policies, work with IS&T staff, and help maintain a professional Solution Center environment. High school diploma required.

Qualifications

• High School Diploma or GED equivalent.
• Basic knowledge of computers, mobile devices, and common software applications.
• Ability and willingness to learn new technologies and troubleshooting procedures.
• Strong customer service and interpersonal skills.
• Ability to communicate technical information clearly and professionally.
• Ability to follow written and verbal instructions.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality when working with university accounts, systems, and information.
• Ability to work independently as well as collaboratively with Information Services & Technology staff.

Responsibilities

• Serve as a first point of contact for students, faculty, and staff seeking technology assistance at the Solution Center.
• Provide courteous and professional technical support in person, by telephone, email, and through the University’s ticketing system.
• Assist users with common computer, software, account, and technology-related issues.
• Troubleshoot basic hardware and software problems on University-supported computers and devices.
• Assist with password resets, account access, multi-factor authentication, wireless connectivity, and other common access issues according to established procedures.
• Create, update, document, and route support tickets accurately and thoroughly.
• Escalate technical issues that cannot be resolved at the student support level to the appropriate Information Services & Technology staff member.
• Assist with the setup, deployment, collection, and basic maintenance of University technology equipment.
• Assist with basic installation and configuration of approved software and peripherals as directed by Information Services & Technology staff.
• Provide basic assistance with University-supported applications, systems, and technology resources.
• Follow established procedures for protecting confidential information, user accounts, and University data.
• Maintain an organized and professional Solution Center workspace.
• Assist with technology-related projects, inventory, equipment organization, documentation, and other departmental tasks as assigned.
• Learn and follow Information Services & Technology policies, procedures, and troubleshooting documentation.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Willingness to learn

Technical communication

Organizational skills

Confidentiality

Independent & collaborative work

Education

High School Diploma or GED

Job description

Position Information

Posting Number

Job Title

Job Title Solution Center Student Employee

Department

Department IS&T

Rate of Pay

Rate of Pay $9.00 hourly

FLSA

FLSA Non-Exempt

Estimated Number of Hours Per Week

Employment Status

Employment Status Part Time Temporary

Student Appointment Type

Student Appointment Type Jobship

General Description

Provides first-level technical support to students, faculty, and staff through the Information Services and Technology Solution Center. This position assists with resolving common technology issues, answering questions, documenting support requests, and providing excellent customer service to the University community.

• Serve as a first point of contact for students, faculty, and staff seeking technology assistance at the Solution Center.
• Provide courteous and professional technical support in person, by telephone, email, and through the University’s ticketing system.
• Assist users with common computer, software, account, and technology-related issues.
• Troubleshoot basic hardware and software problems on University-supported computers and devices.
• Assist with password resets, account access, multi-factor authentication, wireless connectivity, and other common access issues according to established procedures.
• Create, update, document, and route support tickets accurately and thoroughly.
• Escalate technical issues that cannot be resolved at the student support level to the appropriate Information Services & Technology staff member.
• Assist with the setup, deployment, collection, and basic maintenance of University technology equipment.
• Assist with basic installation and configuration of approved software and peripherals as directed by Information Services & Technology staff.
• Provide basic assistance with University-supported applications, systems, and technology resources.
• Follow established procedures for protecting confidential information, user accounts, and University data.
• Maintain an organized and professional Solution Center workspace.
• Assist with technology-related projects, inventory, equipment organization, documentation, and other departmental tasks as assigned.
• Learn and follow Information Services & Technology policies, procedures, and troubleshooting documentation.
• Perform other duties as assigned.

Education and Experience

High School Diploma or GED equivalent

Skills, Knowledge, and Abilities

• Basic knowledge of computers, mobile devices, and common software applications.
• Ability and willingness to learn new technologies and troubleshooting procedures.
• Strong customer service and interpersonal skills.
• Ability to communicate technical information clearly and professionally.
• Ability to follow written and verbal instructions.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality when working with university accounts, systems, and information.
• Ability to work independently as well as collaboratively with Information Services & Technology staff.

Preferred Major

Licenses, Certification or Registrations

NA

Number of Vacancies

Desired Start Date

Desired Start Date 08/19/2026

Open Date

Open Date 08/13/2026

Close Date

Open Until Filled Yes

Additional Statement

The University of Montevallo does not discriminate against job applicants based on their national origin or citizenship or immigration status. Because of the costs associated with visa sponsorship/transfer, the University typically will not sponsor applicants for a work visa or transfer of an existing visa. No commitment for visa assistance and/or sponsorship can be made until a thorough search is conducted, including a proper and methodical review of all applicants.

EEO Statement

UM is an Equal Employment Opportunity Institution.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Are you currently a student (having been admitted or enrolled in classes) at the University of Montevallo?
  • Yes
  • No
• Have you been awarded Federal Work-Study by the Financial Aid Office?
  • Yes
  • No

Documents Needed to Apply

Required DocumentsOptional Documents

University of Montevallo Human Resources and Risk Management

Station 6055 Will Lyman House Montevallo, AL 35115