Mandarin EdTech Support Specialist - Remote & Evening Shifts

thinkacademyus; San Jose (CA); Híbrido; USD 34.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) Match

Health, vision, dental insurance

Descripción de la vacante

Think Academy US is seeking a Mandarin-speaking Customer Service Representative in San Jose, CA for a full-time role with evening shifts and a 40-hour work week. The position requires Mandarin fluency and the ability to work remotely on Sundays.

You will support enrolled students and families, coordinate class changes, address inquiries, and collaborate with teaching and operations to ensure a positive learning experience.

Formación

• Bachelor's degree or above.
• Fluent Mandarin communication skills; able to read English at an intermediate level (CET-4 or equivalent preferred).
• Comfortable working long-term evening shifts in a remote work environment.
• Must have a personal computer and reliable internet connection.
• Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.
• Experience in the education industry is a plus.
• Strong communication, problem-solving, and interpersonal skills.
• Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.

Responsabilidades

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.
• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.
• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
• Document customer feedback and service interactions accurately.
• Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Conocimientos

Mandarin fluency

Customer service

Educación

Bachelor's degree or above

Descripción del empleo

Think Academy US is seeking a Mandarin-speaking Customer Service Representative in San Jose, CA for a full-time role with evening shifts and a 40-hour work week. The position requires Mandarin fluency and the ability to work remotely on Sundays.

You will support enrolled students and families, coordinate class changes, address inquiries, and collaborate with teaching and operations to ensure a positive learning experience.