Mandarin-Speaking Customer Success Specialist — Remote Evenings

Think Academy US; United States; Híbrido; USD 52.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) Match

Health insurance

Vision insurance

Dental insurance

Descripción de la vacante

Think Academy US in San Jose, CA is hiring a Customer Service Representative (Mandarin Required) for full-time hours. The role focuses on supporting enrolled students and their families across multiple channels, with evening shifts and a remote-friendly setup.

A bachelor's degree is expected, plus Mandarin fluency and strong communication skills. Compensation includes hourly pay of $25-28 plus performance-based commission, with an annual target of $50K-$74K.

Formación

• Bachelor's degree or above.
• Fluent Mandarin communication; reading English at CET-4 level or equivalent preferred.
• Comfortable working long-term evening shifts in a remote work environment.
• Must have a personal computer and reliable internet connection.
• Prior experience in customer service, student services, academic advising, class management, or educational administration preferred.
• Experience in the education industry is a plus.
• Strong communication, problem-solving, and interpersonal skills.
• Customer-focused, detail-oriented, and able to handle parent inquiries with patience.

Responsabilidades

• Provide ongoing support to enrolled students and parents, replying to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted contact for families and deliver professional guidance and assistance.
• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.
• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain relationships.
• Document customer feedback and service interactions accurately.
• Partner with teaching and operations teams to improve service processes and the overall customer experience.

Conocimientos

Mandarin

Communication

Problem-solving

Interpersonal skills

Customer service

Educación

Bachelor's degree or above

Descripción del empleo

Think Academy US in San Jose, CA is hiring a Customer Service Representative (Mandarin Required) for full-time hours. The role focuses on supporting enrolled students and their families across multiple channels, with evening shifts and a remote-friendly setup.

A bachelor's degree is expected, plus Mandarin fluency and strong communication skills. Compensation includes hourly pay of $25-28 plus performance-based commission, with an annual target of $50K-$74K.