Onsite Mandarin CS Specialist - EdTech Growth

Think Academy US; United States; Remote; USD 52,000 - 74,000; Full time

Job summary

Think Academy US is hiring an Onsite Customer Success Specialist (Mandarin Required) to provide end-to-end support for students and families. The role involves handling inquiries, guiding parents, and coordinating with teachers to ensure a smooth learning journey.

Fluency in Mandarin and ability to read English (CET-4 level preferred) are required. This full-time contractor position offers evening hours and a remote-friendly setup with a strong emphasis on customer care.

Qualifications

• Bachelor's degree or above.
• Fluent Mandarin; read English at an intermediate level (CET-4 or equivalent).
• Comfortable working long-term evening shifts in a remote work environment.
• Must have a personal computer and reliable internet connection.
• Prior customer service, student services, or educational administration experience preferred.

Responsibilities

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues.
• Serve as a trusted point of contact for families, delivering professional guidance and assistance.
• Collaborate with teaching and operations teams to investigate issues and improve service processes.

Skills

Mandarin (fluent)

English reading

Customer service

Communication

Problem solving

Education

Bachelor's degree or above

Job description

Think Academy US is hiring an Onsite Customer Success Specialist (Mandarin Required) to provide end-to-end support for students and families. The role involves handling inquiries, guiding parents, and coordinating with teachers to ensure a smooth learning journey.

Fluency in Mandarin and ability to read English (CET-4 level preferred) are required. This full-time contractor position offers evening hours and a remote-friendly setup with a strong emphasis on customer care.