Mandarin Client Success Specialist (Evening Shift)

Think Academy U.S; San Jose (CA); Remote; USD 50,000 - 74,000; Full time

Benefits offered by this job

401(k) Match

Health insurance

Vision insurance

Dental insurance

Job summary

Think Academy US seeks a Customer Service Representative (Mandarin Required) in San Jose, CA for full-time 40hrs/week. You will support enrolled students and families, manage scheduling, and resolve concerns with a focus on high-quality service.

Requirements include Bachelor's degree or above and fluent Mandarin; reading English at CET-4 level preferred. Remote-friendly with evening hours; compensation includes hourly pay plus commission and benefits.

Qualifications

• Bachelor's degree or above.
• Fluent Mandarin with reading ability in English (intermediate).
• Comfortable working long evening shifts in a remote work environment.
• Own a personal computer and reliable internet connection.
• Experience in customer service or educational administration preferred.
• Experience in education industry a plus.

Responsibilities

• Provide ongoing support to enrolled students and parents across channels.
• Monitor student progress and assist with scheduling and changes.
• Handle parent feedback, resolve issues, and maintain relationships.
• Document feedback and collaborate with teaching and operations teams to improve service.

Skills

Mandarin fluency

Reading English (intermediate)

Strong communication

Customer service mindset

Education

Bachelor's degree or above

Job description

Think Academy US seeks a Customer Service Representative (Mandarin Required) in San Jose, CA for full-time 40hrs/week. You will support enrolled students and families, manage scheduling, and resolve concerns with a focus on high-quality service.

Requirements include Bachelor's degree or above and fluent Mandarin; reading English at CET-4 level preferred. Remote-friendly with evening hours; compensation includes hourly pay plus commission and benefits.