Mandarin-Speaking Customer Success Pro (Evenings, Remote)

Think Academy US; United States; Remote; USD 50,000 - 74,000; Full time

Benefits offered by this job

401(k) Match

Health, vision, dental insurance

Job summary

Think Academy US in San Jose, CA is hiring a Customer Service Representative (Mandarin Required) to support families and students through the learning journey. In this full-time role, you will respond to inquiries, guide course scheduling, and collaborate with teaching and operations to ensure a high-quality experience.

Requirements include fluent Mandarin, ability to read English at CET-4 level or equivalent, a Bachelor's degree, and readiness for evening shifts in a remote-friendly setup.

Qualifications

• Bachelor's degree or above.
• Fluent Mandarin communication; able to read English at CET-4 level or equivalent preferred.
• Willing to work long-term evening shifts in a remote-friendly environment.
• Must have a personal computer and reliable internet connection.
• Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred.

Responsibilities

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.
• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.
• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
• Document customer feedback and service interactions accurately.
• Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Skills

Mandarin fluency

English reading

Education

Bachelor's degree

Job description

Think Academy US in San Jose, CA is hiring a Customer Service Representative (Mandarin Required) to support families and students through the learning journey. In this full-time role, you will respond to inquiries, guide course scheduling, and collaborate with teaching and operations to ensure a high-quality experience.

Requirements include fluent Mandarin, ability to read English at CET-4 level or equivalent, a Bachelor's degree, and readiness for evening shifts in a remote-friendly setup.